Encountering something went wrong 657rx can be frustrating when you log in to Microsoft Teams or Outlook. In this article on MiniTool, we will explore how to fix the Outlook/Microsoft Teams error 657rx so you can get your workflow back on track.

Error 657rx in Microsoft Teams or Outlook

Microsoft Office error tag 657rx often leaves users feeling frustrated. When logging into your Microsoft Teams or Outlook account or while using these apps, the message “Something went wrong. [657rx]” might appear on your screen. This typically happens after updating the BIOS, replacing the motherboard, or upgrading from Windows 10 to 11.

The Microsoft Teams error 657rx or Outlook error 657rx usually points to issues with account authentication or licensing. Potential causes include outdated or corrupted login details, cached credentials, profile problems, difficulties with account synchronization, and more.

Regardless of the cause, it's important to find a solution. First, ensure your computer is connected to a stable and fast network. Then follow the step-by-step guide below to resolve the error 657rx with ease.

Fix 1: Clear Cached Credentials

Clearing old or corrupted cached credentials for Outlook or Microsoft Teams is essential as they may confuse the app, resulting in the error 657rx.

Step 1: Type Credential Manager into Windows Search and press Enter.

Step 2: Under Windows Credentials, locate any entries related to Outlook or Microsoft Teams, and click Remove.

Step 3: Restart the app and re-enter your login information.

Fix 2: Clear Cache Files

In addition to clearing cached credentials, deleting cache files can also help resolve Outlook or Microsoft Teams error 657rx.

Step 1: Open File Explorer via Win E and enable the display of hidden files & folders.

Step 2: To clear the Teams cache, navigate to %appdata%\Microsoft\teams and delete all files and folders.

For Outlook cache, go to %localappdata%\Microsoft\Outlook, open the RoamCache folder, and remove all files.

Fix 3: Reconnect Your Account

The "something went wrong 657rx" issue could stem from your organization’s settings or policies. Follow these steps to address the problem—this method has worked for many users.

Step 1: Sign out from all Office apps and close them.

Step 2: In File Explorer, paste the following path and delete all folders and files:

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Step 3: Go to Settings > Accounts > Access work or school.

Step 4: If an account appears, disconnect it, then click Connect and sign in again.

If no account is listed, directly add one by clicking Connect.

Step 5: Launch Outlook or Microsoft Teams, log in to your account, and check if the Microsoft Office error tag 657rx has been resolved.

Fix 4: Execute OLicenseCleanup.vbs

Some Reddit users have resolved the Microsoft Teams error 657rx by running the OLicenseCleanup.vbs script. You can find more information about resetting activation state for Microsoft 365 Apps for enterprise through this Microsoft link. Remember to run this script with elevated permissions (admin rights).

Fix 5: Update Windows

An outdated system might conflict with Teams, causing the 657rx error in Microsoft Teams. Try updating Windows using the steps below.

Tips: Before proceeding, create a full backup of your Windows system or critical data using MiniTool ShadowMaker to avoid potential data loss or system crashes. Install this backup software and give it a try now.Step 1: Press Win I to open Settings.

Step 2: Navigate to Windows Update and check for updates, then install them.

Fix 6: Repair Microsoft Office

The Outlook or Microsoft Teams error 657rx could result from corrupted installation files. In such cases, repairing Microsoft Office may help.

Step 1: Go to Control Panel > Programs > Programs and Features.

Step 2: Locate Microsoft Office or Office 365, right-click, and select Change.

Step 3: Choose Quick Repair and click Repair.

The End

Resolving the Microsoft Office error tag 657rx isn’t difficult if you follow this detailed guide. If you’re experiencing this error in Outlook or Microsoft Teams, don't panic—give these solutions a try.

The above is the detailed content of Proven Ways for Microsoft Teams Error 657rx in Windows 11/10. For more information, please follow other related articles on the PHP Chinese website!