The failure of Alipay's real-name authentication is usually caused by inconsistent information, document problems or system failure. 1. Inconsistent information: Check the name, date of birth, gender and ID number to ensure that it is consistent with the official certificate, pay special attention to whether there are spelling errors or the updated information is not synchronized; 2. Poor quality of the certificate: Upload clear, complete, and filter-free photos of the certificate to avoid reflection or blur, and confirm that the certificate used meets the requirements of Alipay; 3. Technical issues: Clear cache, replace equipment or network, and avoid multiple attempts in a short period of time. If the account has any abnormal behaviors and may be limited, you can contact customer service; 4. Incorrect verification method: Choose the correct verification method according to the region and account type, such as using a passport, bank card or facial recognition.
If your Alipay verification keeps failing, it's usually due to mismatched or incorrect information, issues with your documents, or technical glitches. Here's a breakdown of common causes and what you can do about them.

1. Personal Information Doesn't Match What's on File
One of the most common reasons for verification failure is inconsistency in personal details. This includes:

- Mismatched name spelling (especially between ID and Alipay account)
- Incorrect date of birth or gender
- Mistyped ID number
? What to do:
- Double-check all the information you entered against your official ID.
- If you recently changed your name or updated your ID, make sure the new version reflects that.
- If you're using a passport, ensure it's still valid and matches the country selected.
Even small typos can cause a rejection, so take your time when entering data.

2. Poor Quality or Invalid ID Documents
Alipay requires clear, legible photos of your ID. If the image is blurry, cropped incorrectly, or shows an expired document, the system will reject it.
? Tips for uploading:
- Use natural lighting, no filters
- Make sure all four corners of the ID are visible
- Don't upload scanned images or screenshots — use real photos
- Avoid glare or shadows covering important text
Also, make sure the ID you're using is accepted by Alipay. For example, some international users may need to use a passport instead of a local ID.
3. Technical Issues or Verification Limits
Sometimes, even if everything seems correct, the system might just not accept your submission due to:
- Temporary server errors
- Too many failed attempts in a short period
- Account restrictions based on previous behavior
? What to try:
- Wait 24 hours and try again
- Clear the app cache or reinstall the Alipay app
- Try using a different device or network
- Contact support if you've tried multiple times without success
If you've had past issues with your account (like reported fraud or chargebacks), that could also affect verification.
4. Using the Wrong Verification Method
Alipay offers several verification options depending on your region and account type. Choosing the wrong one can lead to repeated failures.
? For example:
- Domestic ID vs. Passport upload
- Bank card verification vs. facial recognition
- Real-name verification via mobile carrier
Check which method is recommended for your situation and follow the steps carefully.
Basically, most Alipay verification problems come down to mismatched info, poor ID quality, or temporary glitches. Take your time with each step, and if you're stuck, reach out through the app's help center — sometimes a quick chat with support is faster than guessing.
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