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Table of Contents
1. Check whether audio redirection is enabled
2. Check whether the correct audio output device is selected on the remote side
3. Is the audio service running normally?
4. Update or reinstall the audio driver
5. Use Group Policy to adjust audio redirect permissions (for enterprise environments)
Home Software Tutorial Computer Software Remote Desktop audio not working

Remote Desktop audio not working

Jul 11, 2025 am 01:11 AM
Audio issues

Audio does not work properly when connected to remote desktop, usually a setup or configuration problem. 1. To check whether audio redirection is enabled, select "Play sound and record" in the "Local Resources" tab of the remote desktop client. 2. Make sure that the correct audio output device is selected on the remote side, right-click the volume icon to enter "Sound Settings" to adjust the default playback device. 3. Check whether the Windows Audio and Remote Desktop Services Audio Redirector services are running, start and set to automatic if necessary. 4. Update or reinstall the audio driver of the remote computer, operate it through the Device Manager or manually install the latest driver. 5. Group policy is required in an enterprise environment to ensure that the "Don't allow audio redirection" policy is not enabled. Following the above steps to check one by one, it can solve most remote desktop audio abnormalities.

Remote Desktop audio not working

The audio does not work properly when connecting to remote desktop, which is a problem that many people encounter during use. This situation is usually not because the hardware is broken, but because there is something wrong with the setup or configuration. The following common reasons and solutions can basically help you solve most Remote Desktop audio abnormalities.

Remote Desktop audio not working

1. Check whether audio redirection is enabled

Remote desktop will not automatically bring local audio devices with you by default. You need to manually enable the "Audio Redirection" function.

Remote Desktop audio not working
  • Open Remote Desktop Client (mstsc)
  • Click "Show Options" in the lower left corner
  • Switch to the Local Resources tab
  • Select Play Sound and Recording in the Audio section

If you do not check it here or set it to "No Play", you will naturally not hear any sound in the remote desktop. This is the most basic and easiest step to ignore.


2. Check whether the correct audio output device is selected on the remote side

Sometimes you have set up audio redirection, but the remote system is not sending the sound to the correct device.

Remote Desktop audio not working
  • In remote desktop, right-click the taskbar volume icon
  • Select Sound Settings or Playback Devices
  • Make sure the current default playback device is the one you expect (usually the one "from your computer name")

If you see multiple devices, such as "speakers", "communication devices", etc., you can try to set them as default one by one to see if there is any sound.


3. Is the audio service running normally?

There are some audio-related services on Windows that can also cause remote audio to fail if disabled or errored.

  • Press Win R and enter services.msc to enter
  • Find the following services:
    • Windows Audio
    • Remote Desktop Services Audio Redirector
  • Make sure their status is "running"

If it is not running, right-click to select "Start". You can also change the startup type to "Auto" to avoid failure again after the next restart.


4. Update or reinstall the audio driver

Sometimes, the problem may be with the audio driver, especially when you change the hardware of the local computer or the remote computer.

  • Open Device Manager in Remote Desktop
  • Expand "Sound, Video, and Game Controllers"
  • Right-click each audio device and select "Update Driver" or "Uninstall"
  • After restarting the remote computer, the system will automatically reinstall the driver.

If it still doesn't work after uninstalling, you can go to the motherboard/sound card official website to download the latest driver and install it manually.


5. Use Group Policy to adjust audio redirect permissions (for enterprise environments)

If you are using remote desktop in a corporate network or domain control environment, audio redirection may be restricted by group policy.

  • Press Win R and enter gpedit.msc
  • Go to "Computer Configuration → Administrative Templates → Windows Components → Remote Desktop Services → Device and Resource Redirection"
  • Find the "Don't allow audio redirection" policy item to make sure it is "Unenabled"

This setting usually only appears in the enterprise environment, and ordinary users generally do not need to move it.


Basically, these common check points. Although the Remote Desktop audio problem is annoying, it is mostly because the settings are not in place, rather than a system failure. As long as you check it step by step, most of it can be solved.

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