How to update my visa or passport details in Alipay?
Jul 11, 2025 am 03:28 AMAlipay does not allow direct editing of passport or visa details, but updates can be made through specific steps. First, check if you're using the correct account type such as Alipay or the international version, and review your ID information in your profile. Second, contact customer service via the app’s Help Center, explain your request, and submit updated documents for review which may take 1–3 business days. Third, attempt re-verifying your identity through the app by uploading a new document. If these methods fail, you may need to close your current account and create a new one with the correct ID, though this could affect linked services like Zhima Credit. Always back up transaction records before proceeding.
Updating your visa or passport details in Alipay isn’t as straightforward as you might think, because Alipay primarily uses your ID information for account verification and payment purposes. However, if you’ve changed your passport or visa and need to update your identity documents — especially if you’re a foreign user — there are specific steps you can follow.

Here’s how to handle it:

Check if You’re Using the Correct Account Type
Alipay has different versions depending on where you are. If you're outside mainland China, you may be using "Alipay " or the international version of the app. In this case:
- Go to My Profile
- Look for Identification Information or ID Verification
- Check what type of ID is currently linked to your account
If your visa or passport info is outdated, you may not be able to directly edit it unless you contact customer service or re-verify your identity.

Contact Alipay Customer Service for Help
Unlike some apps that let you freely change ID info, Alipay treats identity data seriously due to financial regulations. So, updating visa or passport details often requires manual review.
To proceed:
- Open the Alipay app, go to Help Center or Customer Service
- Search for “update passport” or “change identification”
- Use the chat feature or call support (if available)
You’ll likely be asked to:
- Submit a new photo of your updated passport/visa
- Confirm your reason for the change
- Wait for a review (can take 1–3 business days)
This method works best if you're still using the same phone number and email associated with the account.
Re-Verify Your Identity Through the App
If your visa or passport was recently renewed and the old one is expired, you can try re-verifying your identity:
- Go to My Alipay > Settings > Identity Verification
- Tap Verify Now or Update Info
- Choose your nationality and upload your new document
Keep in mind:
- The system may flag discrepancies if the name or date of birth differs slightly
- Make sure the photo is clear and matches your facial recognition scan
If the automatic process doesn’t work, again, you'll need to reach out to support.
What to Do If You Can’t Update Your Info
Sometimes, Alipay won’t allow changes once an ID is verified — especially if you have an active balance or transaction history. In those cases:
- You may need to freeze or close your current account and reopen with the correct ID
- Be aware that this could affect linked services like credit scores or芝麻信用 (Zhima Credit)
- Always back up any important receipts or transaction records before closing an account
This situation is more common among long-term expats or users who switch countries frequently.
Basically, Alipay doesn't offer a direct "edit passport" button, but you do have options — mostly through customer service or re-verification. It's not complicated, just a bit more involved than changing your phone number.
The above is the detailed content of How to update my visa or passport details in Alipay?. For more information, please follow other related articles on the PHP Chinese website!

Hot AI Tools

Undress AI Tool
Undress images for free

Undresser.AI Undress
AI-powered app for creating realistic nude photos

AI Clothes Remover
Online AI tool for removing clothes from photos.

Clothoff.io
AI clothes remover

Video Face Swap
Swap faces in any video effortlessly with our completely free AI face swap tool!

Hot Article

Hot Tools

Notepad++7.3.1
Easy-to-use and free code editor

SublimeText3 Chinese version
Chinese version, very easy to use

Zend Studio 13.0.1
Powerful PHP integrated development environment

Dreamweaver CS6
Visual web development tools

SublimeText3 Mac version
God-level code editing software (SublimeText3)

Hot Topics

To permanently delete an Alipay account, you must contact customer service and meet specific conditions. Users need to unbind their bank card, cancel automatic deductions, settle their debts, and close their associated investment products first, and then contact Alipay customer service by calling 95188, using the App Help Center or submitting online requests, but the account may not be deleted immediately due to transaction disputes, unsettled debts, legal restrictions or recent modifications. Even if it is successfully closed, some data will still be retained in accordance with Chinese financial regulations.

WhatsApp isn't ideal for formal, sensitive/business communication, long-term records, large files, critical reliability, or if recipients prefer other methods. Use alternatives when unsuitable.

WhatsApp downsides include privacy concerns (Meta data), limited backup encryption, single-device focus, misinformation spread, resource drain, fewer features, and spam risks.

This article explains why globally dominant WhatsApp isn't popular in the USA, citing strong default apps like iMessage/SMS, their affordability, entrenched network effects, and existing feature parity.

People avoid WhatsApp for varied reasons: privacy concerns tied to Meta ownership, distrust of Meta, security worries, preference for other apps' features, digital well-being, or network effects.

Registering a WeChat official account itself is free, but it may involve the following fees: 1. The certification fee is 300 yuan (both individuals or enterprises must pay to unlock advanced functions); 2. Server and development costs (ranging from dozens to thousands of yuan per month, depending on the specific needs); 3. Third-party tool subscription fee (about 100 to 1,000 yuan per month, depending on the functions and service provider); 4. Content creation and maintenance costs (including human resources and tool investment). Therefore, whether the incurred costs depends on the functional requirements and operation depth of the account.

Verifying an Alipay account as a foreigner is now more convenient, with only a passport and a Chinese mobile phone number. Specific steps: 1. Prepare a valid passport, Chinese mobile number and log in to Alipay; 2. Open the application and enter the "My" page to find the real-name authentication option; 3. Select the overseas user entrance, fill in the passport information and upload photos; 4. Follow the instructions to complete the self-port verification; 5. Wait for a few seconds to confirm the result. Notes include ensuring clear photos, good lighting, and some features such as Huabei may still be unavailable. If you encounter any problems, you can seek support through the Help Center or customer service.

Based on the article, WhatsApp is mainly used for free text messaging, voice/video calls, sharing media/files, status updates, and business communication globally, making communication easy and affordable.
