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Table of Contents
1. Log in with a temporary account and fix it
2. Check the User Profile Service
3. Fix system file or registry issues
4. System restore or reset account configuration file
Home Common Problem How to fix 'User Profile Service failed the logon. User profile cannot be loaded'

How to fix 'User Profile Service failed the logon. User profile cannot be loaded'

Jul 12, 2025 am 12:41 AM

When you encounter the "User Profile Service failed the logon. User profile cannot be loaded" error, it is usually because Windows cannot load the user profile correctly, resulting in the inability to log in to the system. 1. You can first try to log in and repair with a temporary account, check whether the original account exists and reset the default configuration file or new account migration data; 2. Check whether the "User Profile Service" is running, set its startup type to automatic, and ensure that the dependent services such as RPC are running normally; 3. Check whether the SID entries and paths under the ProfileList key are correct through the registry editor, repair them manually if necessary, and run sfc /scannow to repair the system files; 4. If it still cannot be resolved, you can try to restore the system, export the personal files and rebuild the account, or contact the IT department to handle it. In most cases, the above method can be solved.

How to fix \

When you encounter the error "User Profile Service failed the logon. User profile cannot be loaded", it is usually a problem with Windows loading the user profile. This problem will cause you to not log in to the system normally. Below are some common reasons and corresponding solutions that can be investigated and dealt with step by step.

How to fix

1. Log in with a temporary account and fix it

When the main account cannot be loaded, the system will usually automatically create a temporary account to let you enter the system. If you can see an account with "Temp" or similar name, log in with it first.

Operation suggestions:

How to fix
  • After logging in, open "Control Panel> User Account" to see if the original user account is still in the list.
  • If you can see it but cannot switch back, you can try to reset the default configuration file from here.
  • Or run the command prompt with administrator permissions and enter the following command to view the user configuration file status:
 net user <username> /domain

If everything is OK but the configuration file is corrupt, consider creating a new user account and migrating the old data to the new account.


2. Check the User Profile Service

This error is likely because the "User Profile Service" is not running properly.

How to fix

Operation steps:

  • Press Win R to enter services.msc to enter.
  • Find "User Profile Service" and right-click to select "Properties".
  • Make sure the startup type is "Auto", and then click the "Start" button to run the service.
  • If the service is already running, try restarting it.

Sometimes a service dependency error can also cause this problem. You can check whether its dependency services are also running normally, such as "Remote Procedure Call (RPC)".


3. Fix system file or registry issues

User profile information is stored in the registry. If this part is accidentally deleted or damaged, it will also cause login to fail.

Note: Please back up before modifying the registry!

Operation suggestions:

  • Press Win R to enter regedit to open the Registry Editor.
  • Positioning path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Check whether there is a corresponding user's SID directory (for example, S-1-5-21...).
  • Check whether ProfileImagePath under each SID entry correctly points to your username path (such as C:\Users\your username).
  • If you find missing or duplicate entries, you can try adding or removing invalid items manually.

In addition, you can also try to use the SFC tool that comes with the system to scan and repair the system files:

 sfc /scannow

4. System restore or reset account configuration file

If you still don’t try the above methods, you need more thorough recovery methods.

Optional options:

  • Use the system restore point to fall back to the state before the problem occurred.
  • If you do not want to affect other data, you can just export personal files from the old account and then create a new user account.
  • In some enterprise environments, domain accounts may cause configuration file exceptions due to policy issues, so contact the IT department to handle it synchronously.

Basically these common ways of dealing with it. Although the problem seems scary, it can be solved in most cases through the above method. The key is to confirm whether the configuration file is missing, service abnormality or permission setting errors.

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