Windows Hello指紋無法工作時(shí)，可按以下步驟解決：1.清潔傳感器并保持手指干燥；2.檢查Windows Hello是否啟用且設(shè)置正確；3.更新或重裝指紋驅(qū)動(dòng)；4.運(yùn)行系統(tǒng)內(nèi)置的疑難解答工具；5.安裝最新的Windows更新和BIOS補(bǔ)丁。若上述步驟無效，則可能是硬件故障，建議聯(lián)系設(shè)備支持團(tuán)隊(duì)進(jìn)行進(jìn)一步處理。

Windows Hello fingerprint not working can be frustrating, especially if you rely on it for quick and secure access. The issue could stem from a few different areas—hardware problems, software glitches, or even something as simple as dirty sensors. Let’s break down the most common causes and how to fix them.

1. Check the Basics: Clean Sensor and Dry Fingers

Before diving into system settings or updates, make sure the basics are covered. The fingerprint sensor is sensitive and can easily misread if:

• The sensor is dusty or smudged
• Your finger is wet, sweaty, or too dry
• You’re placing your finger differently than during registration

? Quick fix: Wipe the sensor gently with a soft cloth. Make sure your hands are dry and try re-registering your fingerprint in Windows Hello.

2. Make Sure Windows Hello Is Enabled and Set Up Correctly

Sometimes the feature might get disabled or misconfigured after an update or system change.

To check:

• Go to Settings > Accounts > Sign-in options
• Under "Windows Hello fingerprint," ensure it’s set up and enabled
• If not, click Set up and follow the prompts

If you see a message like “No compatible hardware found,” there may be a driver or hardware issue (more on that next).

3. Update or Reinstall the Fingerprint Driver

Outdated or corrupted drivers are a common culprit when Windows Hello stops working.

Here’s what to do:

• Press Win X and select Device Manager
• Expand the Sensors or Biometric devices section
• Right-click your fingerprint device and choose Update driver
• If that doesn’t help, try Uninstall device, then restart your PC—Windows should reinstall the driver automatically

? Tip: If you're using a laptop from a major brand (like Dell or HP), check their support site for the latest biometric driver tailored to your model.

4. Run the Built-in Troubleshooter

Windows includes tools designed to detect and resolve common issues.

Try this:

• Open Settings > System > Troubleshoot
• Click Other troubleshooters
• Run the Windows Security or Sign-in troubleshooter if available

This often catches small glitches that manual checks might miss.

5. Check for Windows Updates and BIOS Fixes

Occasionally, Microsoft releases updates that address bugs related to Windows Hello.

Go to Settings > Windows Update and install any pending updates. Also, don’t forget to check your laptop manufacturer’s website for BIOS updates—some fixes require updated firmware to take effect.

If none of these steps work, it could point to a hardware failure. In that case, contacting your device’s support team is the best move.

基本上就這些。

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